First of all, we suggest you use your Paytm Cash for your next order at Paytm.com. However, if you still would like us to transfer this money back to your bank or credit card account, please go to Paytm Cash in "My Account". In your Paytm Cash statement, you will see an icon that allows you to initiate transfer to bank. Please click on it to transfer the money to the bank for that particular order. Please remember that if you have multiple failed orders, you will have to request for every order separately, as there is no single button to transfer for all failed orders together.